Privacy Policy

Last Updated: October 2025

Big Apple Coaching LLC (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website (www.bigapplecoaching.com), communicate with us, or use our services. By using our website or engaging with our coaching services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide when you:

• Contact us through our website forms or email
• Book a discovery session or coaching appointment
• Subscribe to our newsletter or download resources
• Engage in coaching services

The types of information we may collect include:

• Personal Identifiers: Name, email address, phone number, mailing address
• Professional Information: Employment history, goals, or notes related to your coaching engagement
• Payment Information: If you purchase services, billing details may be collected via secure third-party processors (we do not store credit card numbers)
• Website Usage Information: IP address, browser type, device information, pages visited, and time spent on our site (via analytics tools like Google Analytics)

2. How We Use Your Information

We use the information we collect to:

• Provide and personalize coaching services
• Respond to your inquiries or requests
• Manage scheduling, billing, and communication
• Improve our website and user experience
• Send updates, resources, or newsletters (you can opt out at any time)
• Comply with legal obligations and protect our rights

We will never sell, rent, or trade your personal information.

3. How We Share Your Information

We may share limited personal information with trusted third-party service providers that help us operate our business, such as:

• Scheduling platforms (e.g., Calendly, Google Calendar)
• Payment processors (e.g., Stripe, Square, PayPal)
• Email and document services (e.g., Google Workspace)
• Analytics providers (e.g., Google Analytics)

These providers are required to safeguard your information and use it only for the services we engage them for. We may also disclose your information if required by law or to protect our legal rights.

4. Data Storage and Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. Your data may be stored on secure cloud servers operated by third-party vendors (e.g., Google Workspace, CarePatron, or equivalent platforms) with encrypted connections (SSL/TLS). While we take reasonable precautions, no system is completely secure. By using our services, you acknowledge that you understand and accept these inherent risks.

5. Data Retention

We retain personal data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Coaching session notes and related materials are kept confidential and securely stored in compliance with applicable professional standards. You may request deletion of your data at any time (see Your Rights, below).

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct or update inaccurate information.
• Deletion: Request that we delete your personal data, subject to legal or contractual obligations.
• Withdrawal of Consent: Opt out of email communications or revoke consent for certain uses of your data.
• Data Portability (GDPR only): Request a copy of your data in a commonly used electronic format.

To exercise any of these rights, please contact us at: privacy@bigapplecoaching.com.

7. Cookies and Analytics

Our website may use cookies or similar technologies to improve functionality and analyze traffic. You can choose to disable cookies through your browser settings, but doing so may affect certain features of our site. We may also use Google Analytics or similar tools to understand how visitors use our site and improve content and usability.

8. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our website and services are not directed toward children under 16. We do not knowingly collect personal data from children. If you believe a child has provided personal information to us, please contact us immediately so we can delete it.

10. International Visitors

If you are visiting our website from outside the United States, please note that your information may be transferred to and processed in the U.S. By using our website, you consent to this transfer and acknowledge that U.S. data protection laws may differ from those in your country.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top indicates when it was last revised. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: privacy@bigapplecoaching.com.